Allen Campus | (419) 775-9614
Park Campus | (419) 528-5008
Customer Intake Procedures
Our Mission: Building Community, One Special Piece at a Time
Items We Accept
Clothing sizes NB - Youth 14/16 (x-large), condition of clothing items must be gently used, free of stains, marks, threads, rips and tears. All items should be freshly cleaned and laundered. These items must never have been exposed to smoke and free of pet hair. Please double check your items for stains/rips.
Preferred Brands - Old Navy, Gap Kids, Carter’s, OshKosh B’Gosh, The Children’s Place, Cat & Jack, Athletic Brands, Carhartt, Crewcuts, & Boutique Brands - Hanna Anderson, Mini Boden, Matilda Jane, Janie and Jack, Tea Collection, Posh Peanut, Dream Big Little, Kyte, etc.
Shoes sizes NB - youth 7, shoes should be freshly cleaned including bottoms, paired together neatly and laces tied. Shoes that have dirty bottoms will be returned back to you.
Underwear and socks must be new in an unopened package.
Children’s books are to be free of writing/coloring marks and ripped or missing pages, no broken binding.
Toys including small outdoor toys must be clean and in like new condition with all the parts and pieces including batteries as necessary.
Puzzles must be clean, gently used, no peeling or bent corners and include all pieces.
Clean and current baby gear/equipment such as pack-n-plays, strollers, bouncers, door jumpers, gyms, & activity seats. Please call ahead to make sure we are able to accept your items based on the space available in our store.
Bottles, diapers, wipes and lotions/creams must be new in the unopened package.
Receiving blankets, crib sheets, throws, bibs & burp cloths may be accepted in like-new condition. No stains/loose strings/rips.
Infant and toddler furniture such as high chairs & boosters, toy boxes and larger toys may be accepted as long as space allows. All items must be in like new condition. No chipped wood/paint/plastic. No marks/dents, no plastic fading. Please call ahead to make sure we are able to accept your items based on the space available in our store.
All gear, equipment, furniture and toys must have all the pieces and be in good working condition. Must meet all current safety standards and free from recall.
Items We Do Not Accept
Clothing with any stains, holes, tears, multiple loose threads, missing snaps/buttons, broken zippers, too much wear (very faded or piled), or too dated (styles should be within the last 3-4 years).
Items with any pet hair, smoke or other unpleasant odors.
Car seats, infant carriers, mattresses, basinetts, toddler beds, cribs, most plush toys (unless NEW and tags are attached), most bedding, underwear (unless NEW in unopened package/box).
Baby food and baby formula
Feeding items - sippy cups, eating utensils, bowls/plates, cups, water bottles, lunchboxes, used baby bottles, & used breast pumps.
Cinch Sacks
Backpacks and diaper bags unless in like-new condition.
Maternity clothing
Damaged or recalled items (please check for recalls before bringing your items in at www.cpsc.gov).
Toys, equipment, gear, furniture in less than like-new condition and missing parts and/or missing batteries. No dirty/stained, ripped, broken/dented missing pieces items will be accepted.
No toys with weapons or toys that could be considered “scary” will be accepted.
Drop off Procedures & Policies
We accept items anytime during our open store hours. (no appointment needed).
There is a 2 tote maximum per person/per drop off so that we can process items faster. If you have a larger item, this can be in addition to the 2 tote maximum. Please call ahead to make sure we can accept the larger item based on our floor space at that time.
Clothing items must be neatly placed with coordinating pieces one on top of the other in a tote, firm box, basket, or reusable bag. All the buttons, snaps and zippers should be buttoned, snapped and zipped.
Clothing will not be accepted in a plastic/trash bag.
Any items we cannot use will be returned to you as “No Thank Yous” or NTY’s.
Items will be selected that we think our customers will buy. There will be items that we cannot select. Please understand that our customers’ preferences will determine our selection guidelines. Please see above for the list of preferred brands.
Sign in on the intake form to acknowledge that you understand the drop off procedure and policies.
We ask you to give us 48-72 hours (or sooner) to review your items and process them into our preliminary inventory (known as a presort). After you check in your items for presort, you are free to leave.
You have 2 days to pick up your NTY’s. Any items left after 2 days will become store property to be used or donated at our discretion.
After your presort has been completed, all the items we don’t keep will be returned back to you. Items that we keep will be entered into the computer.
You will receive a call/text indicating a bulk cash offer or you may choose to earn 15% more by taking in-store credit. You will be asked to give verbal consent to the offer so that we may complete the processing of your items. Once consent has been given, your items will be processed and considered property of Clover Kids. Once processing begins, items cannot be unprocessed.
After 2 days if we do not hear back from you regarding the offer. You will automatically receive store credit for your items so that we can begin processing them.
If you do not accept our offer and want to reclaim your items, you will need to pick them up within 2 days. Items unclaimed after 2 days will be donated. We cannot store your NTY’s at our store longer than 2 days due to limited space.
If you do not receive a call/text from us within 2 business days, please call us at 567-215-0199 to make sure we texted your correct working phone number. If we are unable to call/text your phone, then you are responsible to reach out to us within 2 business days. If we do not hear from you, we will consider your items a donation to our store.
Store credit offers will be held in our system for 6 months (without activity). You may return at your convenience to shop and use your store credit.
Donations
If you choose to donate your items instead of receiving store credit or cash back, we will gratefully accept them based upon the above criteria so that we ensure to provide our families with high-quality items at affordable prices. We always appreciate donations that are made to our store and thank you greatly for helping us to continue our mission. Any donations that we do not accept will be donated to a local organization in Ashland County.